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ICMI - Expanets Jun 5, 2001 ... Total Recall from Expanets (Denver, CO) lets you record and play back customers' phone calls, capture agents' screens and record statistics ... 2.
Q&A: Quality Assurance Jul 7, 2003 ... I would like to see call centers replace that word with "service observing." It sounds less threatening and, in my opinion, customers would ... 3.
ICMI - The Case for Quality Assurance Oct 1, 2006 ... Call Center Magazine: Have we reached a technological peak with quality assurance (total recording, integrated coaching, training tools, ... 4.
ICMI - The Case for Quality Assurance Oct 1, 2006 ... Call Center Magazine: Have we reached a technological peak with quality assurance (total recording, integrated coaching, training tools, ... 5.
ICMI/Call Center Magazine Network The International Customer Management Institute (ICMI) is a global leader in call center consulting, training, publications and membership services. 6.
ICMI - Telrex Releases CallRex Professional 3.5 New software offers enterprise scalability, greater multi-site support, streamlined storage, archiving and additional security. 7.
ICMI/Call Center Magazine Network The International Customer Management Institute (ICMI) is a global leader in call center consulting, training, publications and membership services. 8.
ICMI/Call Center Magazine Network The International Customer Management Institute (ICMI) is a global leader in call center consulting, training, publications and membership services. 9.
ICMI - Dialing: It's Not Just For Sales Anymore Jan 1, 2007 ... Outbound is going through some big changes: telemarketing is leaner and smarter, outbound messaging is being used in innovative ways and ... 10.
ICMI - ACCE Testimonials Jun 19, 2006 ... "Excellent information sharing, future initiatives, and overall innovative industry tools!" |
