1.
Carol Verret Newsletter: The General Manager's Role in Sales
The role of the GM in assisting and managing the sales efforts of hotels has taken on new urgency and importance. Check list of what you can do to assist ...
2.
Contingency Marketing, The What If
Contingency Marketing plans are not 'damage control' -- the things you do after ... Contingency plans are appendices to the marketing plan that include ...
3.
"Smile" is a Learned Behavior - Creating a Culture of Customer Service
Jul 13, 2005 ... Customer service is a large component of that "value proposition" ... When we learn how to train employees in observable behaviors that we ...
4.
"Smile" is a Learned Behavior - Creating a Culture of Customer Service
Jul 13, 2005 ... Customer service is a large component of that "value proposition" ... "Smile" is a learned and observable (read evaluate-able) behavior. ...
5.
The Critical Role of Training
There is always an excuse for not providing employees with training opportunities. Very few people articulate these excuses to either their customers or ...
6.
The Critical Role of Training
There is always an excuse for not providing employees with training opportunities. Very few people articulate these excuses to either their customers or ...
7.
Hotel Sales - Back to the Basics
This applies to most market segments, corporate, the associations that support them and the SMERF markets. Government, that segment you loved to hate, ...
8.
Hotel Sales - Back to the Basics
Module 2, "Stalking The SMERF Market" is now being scheduled for June. Each Training Bytes Module includes a live presentation and an opportunity for ...
9.
Contingency Marketing, The What If
Contingency Marketing plans are not 'damage control' -- the things you do after ... Contingency plans are appendices to the marketing plan that include ...
10.
Hotel Management Human Resource Audit
Take this quick audit of 20 essential contributions a business should expect from its human ... Sales Tools Customer Service Human Resources About Us ...
