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ACCE 2009 | ICMI - International Customer Management Institute ACCE is the essential global gathering place for the contact center industry. Networking opportunities abound, while an exciting speaker line-up includes ... 2.
Agent Occupancy — Revisiting the Basics | ICMI - International ... In a previous edition of From the Consultant’s File, we focused the importance of understanding and appreciating the role of occupancy in call center ... 3.
Call Center Sample Monitoring Forms Book | ICMI - International ... Call Center Sample Monitoring Forms Book. Topics: Quality Monitoring ... Shape Up Quality Monitoring by Shipping It Out Topic: Quality Monitoring ... 4.
Essential Skills and Knowledge for Effective Contact Center ... The industry’s highest-rated seminar—attended by more managers than any other call center course. Unlock the secrets of effective contact center management ... 5.
Webcasts | ICMI - International Customer Management Institute Managed Service for the Contact Center: Future-Proof Your Speech ... How do I utilize my managed service provider without losing control of my applications? ... 6.
ICMI - Welcome to the International Customer Management Institute 4/21/2009 - San Diego, CA; Measuring Contact Center Effectiveness ... Call Center Demo & Conference. February 25-27, 2009. Hyatt Regency Miami Miami, FL ... 7.
Contact Center Spotlight: CareerBuilder.Com | ICMI - International ... CareerBuilder.Com at a Glance LOCATION: Norcross, Ga. HOURS OF OPERATION: 8:00 a.m.–9:00 p.m Mon.–Fri.; 12:00–5:00 p.m. Sat.–Sun. FTEs: 38 ... 8.
Contact Center Spotlight: CareerBuilder.Com | ICMI - International ... CareerBuilder.Com at a Glance LOCATION: Norcross, Ga. HOURS OF OPERATION: 8:00 a.m.–9:00 p.m Mon.–Fri.; 12:00–5:00 p.m. Sat.–Sun. FTEs: 38 ... 9.
Workforce Management: The ISC Interview | ICMI - International ... Call Center Magazine: How well integrated are workforce management tools with other agent-based applications, like training delivery and quality assurance ... 10.
ICMI - Welcome to the International Customer Management Institute Education-packed conferences focused on the latest industry trends, ... Call Center Demo & Conference. February 25-27, 2009. Hyatt Regency Miami Miami, FL ... |
