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KNOVA Software - Knowledge Management for the contact center, web ... Knowledge-empowered self-service, contact center, and peer support applications that automate the most critical part of customer service - actually ... 2.
KNOVA Software, Inc. With multiple customer-facing help desks, all independently managed, SaskTel’s 335 support agents did not have integrated tools and consistent processes to ... 3.
KNOVA Software, Inc. Standards Based Data Integration Guided Selling can easily import XML files of product and service specifications. Updates can be triggered manually or ... 4.
KNOVA 7 Application Suite File Format: PDF/Adobe Acrobat - View as HTML address this need, KNOVA 7 provides total control over the brand and customer experience through ... KNOVA 7 Analytics are designed to not just measure, ... 5.
Forums File Format: PDF/Adobe Acrobat - View as HTML however, many will opt to find answers themselves via user forums OR self- service. ... Users work with questions, answers and expert insights, not ad-hoc ... 6.
How KNOVA Supports and Extends Knowledge-Centered Support (KCS ) File Format: PDF/Adobe Acrobat - View as HTML information about the error to drive comprehensive, ... customer’s issue, one click in the CRM application brings up KNOVA pre-populated with resolution ... 7.
KNOVA Software - Knowledge Management for the contact center, web ... Knowledge-empowered self-service, contact center, and peer support applications that automate the most critical part of customer service - actually ... 8.
KNOVA Software, Inc. Jan 4, 2006 ... "KNOVA's search and knowledge management capabilities will help our agents be more effective at resolving incoming inquiries and also enable ... 9.
KNOVA Software - Knowledge Management for the contact center, web ... Knowledge-empowered self-service, contact center, and peer support applications that automate the most critical part of customer service - actually ... 10.
KNOVA Software, Inc. Jul 5, 2006 ... KNOVA Names Ross Morris Vice President of Global Alliances ... Ross Morris joins KNOVA with 28 years of sales, marketing and partnership ... |
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