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Pre-built CRM On Demand reports for sales Nov 19, 2008 ... Get step-by-step instruction for using the pre-built reports. ... This report could easily be adapted for multiple sales stages. ... I explain adding interactivity, like navigation between reports, in detail in Chapter ... 2.
Who is ultimately responsible for call center quality assurance? Apr 3, 2007 ... Read call center quality assurance advice including who should run a quality monitoring program. 3.
Developing a quality assurance form for evaluating call center agents Jan 29, 2007 ... Develop a quality assurance program using forms from QA vendors to evaluate call center agents. 4.
Who is ultimately responsible for call center quality assurance? Apr 3, 2007 ... Read call center quality assurance advice including who should run a quality monitoring program. 5.
Taco Bell wins with customer service take out Jun 26, 2007 ... "PRC is an extension of Taco Bell," said Rashad Moumeh, associate manager of operations at Taco Bell. PRC has 40 agents fielding about 600 ... 6.
Measuring call center key performance indicators to optimize cost ... Oct 20, 2008 ... Find out how call center key performance indicators and metrics can help improve call center quality and reduce costs in this podcast. 7.
Measuring call center key performance indicators to optimize cost ... Oct 20, 2008 ... What key performance indicators (KPIs) have the biggest impact on call center quality and call center cost? How can call centers use this ... 8.
Witness the future of the call center Jan 10, 2005 ... Witness Systems, a maker of quality monitoring and performance optimization systems, is buying Blue Pumpkin Software, a leader in contact ... 9.
Information quality market to reach $1 billion Apr 6, 2005 ... The overall information quality market will pass the $1 billion mark in 2008, according to Cambridge, Mass.-based Forrester Research Inc. ... 10.
Call center contest: How did you impact the customer experience? Dec 10, 2008 ... Enter the SearchCRM.com call center contest and tell us how you helped improve ... The top three stories will win Amercan Express Gift Cards! |
